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Lena Ruiz

Cafe Manager at Hillcrest Bean Roasters

Los Gatos · Main St Cafe · Front of House

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2 customer reviews · All locations

An overall score appears after 3 published customer reviews.

5
1
4
1
3
0
2
0
1
0

Communication

4.5 / 5

Respect & professionalism

5.0 / 5

Problem solving

4.5 / 5

Would deal with again

100%

What customers say

listened · 1resolved my issue · 1respectful · 1slow but fair · 1

Reviews (2)

5.0Customer · Sample

Hillcrest Bean Roasters · Los Gatos / Main St Cafe · Front of House

Visited Oct 2026

Does well

Came over right away when my order was wrong and fixed it without fuss.

Could do better

Could let the counter staff handle small fixes so you do not wait for her.

resolved my issuelistened
4.0Customer · Sample

Hillcrest Bean Roasters · Los Gatos / Main St Cafe · Front of House

Visited Oct 2026

Does well

Calm and polite when the cafe was packed and our group order got mixed up.

Could do better

Took a while to find us at the table; a quicker check-in would help.

respectfulslow but fair